RSRobince Studio

Owning Your Mistakes

Rahul missed an error in a client deliverable and is dreading telling his manager. Arvind pushes him toward taking responsibility instead of avoiding the conversation.

Rahul, Arvind (senior colleague)

Key words and phrases

take responsibilityto accept that something is your duty or your faultTake responsibility for the error instead of blaming the intern.
admit a mistaketo openly say that you did something wrongIt's better to admit your mistake now than have it found later.
learn from itto use a mistake or experience to improve in futureEveryone slips up — just learn from it and move on.
believe someoneto accept that what someone says is trueBelieve me, the client won't remember this in a month.
trust someoneto have confidence in someone's honesty or abilityTrust me, being upfront always goes over better than hiding it.
forgiveto stop being angry with someone for a mistake or wrongManagers usually forgive an honest mistake faster than a cover-up.
move onto stop dwelling on something and continue forwardFix what you can, then move on — don't replay it all week.
face itto deal with a difficult situation directly, without avoiding itYou have to face it — the client needs to know today.
deal with itto handle a problem or difficult situationIt's uncomfortable, but you have to deal with it head-on.
find a solutionto figure out a way to fix a problemInstead of panicking, let's find a solution together.

Useful sentences

Dialogue

RahulArvind, I think I sent the client the wrong figures yesterday.

ArvindOkay. First thing — take responsibility and tell your manager now, not later.

RahulI'm scared he'll lose trust in me.

ArvindTrust me, admitting a mistake early builds more trust than hiding it does.

RahulWhat if he doesn't forgive it so easily?

ArvindHe will. Just face it, explain clearly, and bring a solution, not just an apology.

RahulOkay. I'll go find a solution for the numbers first, then talk to him.

ArvindGood. Deal with it today, and then move on — don't let it eat at you all week.

RahulI'll try to learn from this and double-check everything from now on.

ArvindThat's exactly the right way to take it.

Common mistakes

Quick quiz

1. What does "take responsibility" mean?

2. Complete: "It's better to ___ your mistake now than have it found later."

3. What does "learn from it" mean?

4. What does "forgive" mean?

5. Complete: "You have to ___ it — the client needs to know today."

6. What does "find a solution" mean?

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