Shopping Online

Rahul orders a new phone case and some clothes on a shopping app, tracking the delivery and later requesting a return for a wrong size.

Meanings in Rahul, Customer care executive

Key words and phrases

ordera request to buy a productHe placed an order for a new phone case.

carta virtual place where selected items are kept before paymentShe added three items to her cart.

deliverythe act of bringing an ordered item to the buyerThe delivery is expected in two days.

trackto follow the status of a deliveryYou can track your order on the app.

returnto send back a product you don't want to keepHe wanted to return the shirt due to the wrong size.

refundmoney given back after a returnThe refund will be credited in three days.

cash on deliverya payment method where you pay when the item arrivesHe chose cash on delivery for this order.

wishlista saved list of items you want to buy laterShe added the shoes to her wishlist.

customer carea service that helps customers with issuesHe contacted customer care about the delay.

size charta guide showing measurements for clothing sizesAlways check the size chart before ordering clothes.

coupona code that gives a discount on a purchaseHe used a coupon to save 20%.

discounta reduction in the original priceThe phone case was available at a 30% discount.

checkoutthe final step of paying for items in the cartHe reached the checkout page to pay.

invoicea document listing items purchased and their priceThe invoice was attached with the order.

exchangeto swap a product for a different size or itemHe requested an exchange instead of a refund.

out of stocknot currently available to buyThe shoes he wanted were out of stock.

payment gatewaya system that processes online paymentsThe payment gateway showed an error during checkout.

warrantya promise to repair or replace a faulty productThe phone case came with a one-year warranty.

packagingthe material used to wrap and protect a productThe packaging was slightly damaged during delivery.

reviewwritten feedback shared by a customer about a productShe read the reviews before buying the shoes.

Useful sentences

Ask Has my order been shipped yet?
Answer Yes, it was shipped this morning.
Ask How can I track my delivery?
Answer You can track it using the link in your email.
Ask Can I return this shirt? It's the wrong size.
Answer Yes, you can request a return within seven days.
Ask When will I get my refund?
Answer The refund will be credited within three to five days.
Ask Do you offer cash on delivery?
Answer Yes, cash on delivery is available for this item.
Ask Do you have any coupon codes for this order?
Answer Yes, use SAVE20 for a 20 percent discount.
Ask Can I get an invoice for this purchase?
Answer Yes, it will be sent to your email automatically.
Ask Is it possible to exchange this for a bigger size?
Answer Yes, you can request an exchange within seven days.
Ask Why does it say the item is out of stock?
Answer It's very popular, so it sold out quickly.
Ask Does this phone case have a warranty?
Answer Yes, it comes with a one-year warranty.

Dialogue

RahulI ordered a shirt, but the size doesn't fit. Can I return it?

Customer CareYes, sir. Please select 'return' from your order history.

RahulDone. When will I get the refund?

Customer CareIt will be credited to your account within five days.

RahulAlso, can you tell me how to check the size chart next time?

Customer CareOf course, it's available on every product page.

RahulOne more thing, can I exchange it instead of a refund?

Customer CareSure, just select 'exchange' and choose a new size.

RahulGreat, and will I get an invoice for the new item?

Customer CareYes, it will be emailed once the exchange is confirmed.

Common mistakes

Saying "I did online shopping" instead of "I shopped online" or "I did some online shopping."
Saying "give back the item" instead of "return the item" in a formal shopping context.
Confusing "refund" and "return" — return is sending the item back, refund is getting your money back.
Saying "out of the stock" instead of "out of stock."
Saying "change the product" instead of "exchange the product" when swapping for a different size.
Saying "I have warranty on this" instead of "This has a warranty" or "This comes with a warranty."

Quick quiz

1. What does "track your order" mean?

2. Money given back after a return is called a ___.

3. Complete: "Always check the ___ before ordering clothes."

4. What is a "payment gateway"?

5. Complete: "The shoes he wanted were ___."

6. A document listing items purchased and their price is called an ___.

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