Broken Phone Screen

Rahul's phone slips from his hand and cracks the screen, so he takes it to a repair shop to get it fixed.

Meanings in Rahul, Repair technician

Key words and phrases

cracked screena phone screen that has broken lines or splits from an impactHe winced when he saw the cracked screen.

screen protectora thin film applied to a phone screen to prevent scratches or cracksLuckily his screen protector took most of the damage.

repair shopa shop where broken electronic devices are fixedHe took his phone to the nearest repair shop.

spare parta replacement piece used to fix a damaged deviceThe shop had the spare part in stock.

screen replacementthe process of fitting a new screen onto a phoneA full screen replacement usually takes an hour.

original parta genuine replacement part made by the phone's manufacturerHe insisted on an original part, not a cheaper copy.

warranty claima request to get a device repaired for free under its warrantyHe checked if this qualified as a warranty claim.

out of warrantyno longer covered by the manufacturer's free repair policyUnfortunately, his phone was already out of warranty.

estimatean approximate cost given before a repair is doneThe technician gave him an estimate before starting.

service chargethe fee charged for the labour of fixing a deviceThe service charge was separate from the part cost.

turnaround timehow long a repair takes to completeThe turnaround time was just two hours.

data backupa saved copy of a phone's data made before a repairHe did a data backup before handing over his phone.

battery healtha measure of how well a phone's battery is still workingThe technician also checked his battery health.

physical damageharm caused to a device by dropping, hitting, or pressureThe insurance didn't cover physical damage.

water damageharm caused to a device by exposure to liquidWater damage isn't usually covered under standard warranty.

insurance claima request to an insurance company to cover the cost of damageHe decided to file an insurance claim for the repair.

pickup and drop servicea service where the repair shop collects and returns the deviceHe used the pickup and drop service since he was busy at work.

functional checktesting a device after repair to confirm everything worksThe shop did a functional check before returning the phone.

handle with careto treat something gently to avoid damaging itThe technician reminded him to handle the phone with care.

protective casea cover used to shield a phone from drops and scratchesHe bought a sturdy protective case afterward.

Useful sentences

Ask What happened to your phone?
Answer It slipped from my hand and now the screen is cracked.
Ask Is it still under warranty?
Answer No, unfortunately it's already out of warranty.
Ask How much will the screen replacement cost?
Answer The technician gave me an estimate of around three thousand rupees.
Ask Will they use an original part?
Answer Yes, I specifically asked for an original part.
Ask How long will the repair take?
Answer The turnaround time is about two hours.
Ask Did you back up your data before handing it over?
Answer Yes, I did a full data backup just in case.
Ask Can they also check the battery health?
Answer Yes, they said they'd check that during the functional check.
Ask Is this covered under insurance?
Answer I'm not sure — I'll file an insurance claim and find out.
Ask Should I get a protective case this time?
Answer Definitely — and a screen protector too.
Ask Do you offer pickup and drop service?
Answer Yes, we can collect it from your office if you're busy.

Dialogue

RahulHi, my phone screen cracked when it fell this morning.

Repair technicianLet me take a look. Yes, this needs a full screen replacement.

RahulIs my phone still under warranty?

Repair technicianI'm afraid it's out of warranty, and physical damage isn't usually covered anyway.

RahulOkay. Can I get an estimate before you start?

Repair technicianSure, with the original part and service charge, it comes to about three thousand rupees.

RahulThat works. How long is the turnaround time?

Repair technicianAbout two hours. We'll also do a functional check before returning it.

RahulPerfect. I'll come back in a couple of hours then.

Repair technicianSounds good. And maybe get a protective case this time!

Common mistakes

Saying "my phone is crack" instead of "my phone screen is cracked."
Saying "give me estimate" instead of "could I get an estimate?"
Saying "it is out warranty" instead of "it is out of warranty."
Saying "how long take repair" instead of "how long will the repair take?"
Saying "I backup my data" instead of "I backed up my data."
Saying "use original part" instead of "use an original part."

Quick quiz

1. What does "out of warranty" mean?

2. What is an "estimate"?

3. What is "turnaround time"?

4. What is a "data backup"?

5. What is an "original part"?

6. What is a "functional check"?

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